If your tracking information says that your package was delivered but you have not received it, please use the links below to file a claim with the respective carriers:
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If you didn't purchase Route+ Package Protection:īetty's Promos Plus is not responsible for lost, stolen, or damaged packages. If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. To protect your order against loss or theft, add Route+ package protection at checkout.When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. My tracking information says my package was delivered, but I never received it If you purchased Route+ Package Protection: If you received your shipping notice more than 2 business days ago and there is still no information for your tracking number, please contact us at so that we can check the status of your order with the carrier. Tracking information usually appears within 24 hours of sending the shipping confirmation email. You will receive an email with the tracking number when you order has been processed through our shipping department. Check your tracking number - All orders are shipped with tracking numbers.Be patient - please allow 3-5 business days for us to process your Greek Paraphernalia order.I haven't received my Greek Paraphernalia, what do I do? Look your best with Greekwear from Betty's Promos Plus, Orlando's #1 Store for Greek Paraphernalia! These policies are subject to change at any time as we continue to improve our services for our customers. We are a small family-owned black-owned business and strive every day to serve our customers in the best way possible. Please include your name, order number, and order email address.
Please contact or call us at 32 to make a return or exchange request. If you have received an item in error or if the item is defective (woven badly, torn, sewn improperly, not what you ordered, etc.), then we will provide you with a Return Merchandise Authorization and a prepaid shipping label for you to return the item back to us. We find USPS to be the least expensive, most convenient way to ship items.
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If you ordered the wrong item or wrong size, we will provide you instructions with how to return the item to us at your own expense. Once we have received the item, we will inspect it for wear and tear used/worn items will not be accepted for returns or exchanges and a restocking fee may be imposed. Refunds for all transactions will be issued to the original form of payment. Please try on clothing items without makeup or perfume on to avoid damaging or smudging the item. You may return your Greek Paraphernalia within 30 days of receipt if it is in original, unworn, unwashed, undamaged, and unused condition and with tags attached. We understand that things happen, so we want to make it easy for you to return and exchange products. We know you're eager to get into your new Greek Paraphernalia that you just purchased from Betty's Promos Plus and we want you to be happy with your Greekwear. If you're considering a return or exchange, that means that you've purchased Greek Paraphernalia from us, so we owe you a huge THANK YOU! Nothing makes us happier than welcoming you into Betty's family. Promptly advise us of any problems or issues that you have with your order. Upon receipt of your order, please check it to make sure that you have received all of the items that you ordered. We at Betty's Promos Plus want you to be 100% satisfied with your order.
IF YOUR ORDER IS TIME SENSITIVE, please contact us PRIOR to placing your order, so that we can provide you with a more accurate estimate of when we will be able to process your order.Įxpedited orders may be subject to additional fees. Once your order has been processed, you will receive an email confirmation with tracking information so that you can track your shipment of Greek Paraphernalia. Please understand that we will do everything possible to accommodate special requests, but may not be able to accommodate expedited processing. Our store is open Wednesday-Saturday, so orders placed after business hours on Saturday might not get processed until the following Wednesday.
We process and ship orders as soon as possible, but we have a very limited staff, so many orders are processed during normal business hours.
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